This is a working draft written to standard SaaS structure. Bracketed items need your company details, and both documents should be reviewed by counsel before you publish them.
These Terms of Service ("Terms") govern your access to and use of the Miles platform, website, SMS service, and related services (together, the "Service"), operated by [Legal Entity Name] ("Miles", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you're agreeing on behalf of a company, you confirm you have authority to bind it.
1. What Miles does
Miles is software. It keeps your driver qualification, testing, vehicle and authority records current, tracks the renewal dates attached to them, reads documents you send us, reminds you before a date lands, and assembles your file when a safety investigator asks for it.
Miles is not a law firm and does not provide legal advice. Decisions Miles surfaces are recommendations.
2. Early access
The Service is currently offered as early access. It is under active development, features may change or be removed, and it may contain defects. Early access accounts may have usage limits, and we may modify or discontinue any part of the Service during this period with reasonable notice. The Service is provided during early access without any uptime or performance commitment.
3. Your account
You must be at least 18 and operating a lawful trucking or freight business to use the Service. You agree to provide accurate information, keep your credentials secure, and remain responsible for all activity under your account, including activity by your drivers and staff. Notify us promptly at security@hiremiles.com if you suspect unauthorized access.
4. SMS and communications
Miles operates over SMS. By providing a mobile number and consenting at signup, you agree that we and our messaging providers may send you and your drivers automated text messages relating to renewal dates, documents, audit scheduling, and account matters.
- Message and data rates may apply. Message frequency varies with what is coming due on your file.
- Reply STOP to opt out at any time, or HELP for assistance. Opting out may prevent core parts of the Service from working.
- You confirm you are authorized to provide any driver phone number you enter, and that the driver consents to receive messages from Miles.
- Consent to marketing messages is not a condition of using the Service.
5. Fees and billing
Paid plans are billed in advance on the interval shown at checkout and renew automatically until cancelled. Fees are stated in [currency] and exclude taxes, which you are responsible for. You may cancel at any time, effective at the end of your current term. Except where required by law, fees already paid are non-refundable. We may change pricing with at least 30 days' notice before your next renewal.
6. Your data
You keep all rights to the data you and your drivers put into the Service, fleet details, driver records, load history, messages, and documents ("Customer Data"). You grant us a limited licence to host, process, and transmit Customer Data as needed to operate the Service and to improve it, including training and evaluating models in de-identified or aggregated form. Our handling of personal information is described in the Privacy Policy.
7. Acceptable use
You agree not to: use the Service unlawfully; misrepresent your authority, insurance, testing status, or equipment; submit a document you know to be altered or expired; interfere with or reverse engineer the Service; scrape or resell data obtained through the Service; circumvent rate limits; or use the Service to send unsolicited or deceptive messages. We may suspend accounts that put our messaging or regulatory system access at risk.
8. Third-party services
The Service connects to third parties including FMCSA systems, the Drug and Alcohol Clearinghouse, testing consortia, ELD providers, and payment processors. Your use of those services is governed by their own terms, and we are not responsible for their availability, accuracy, or conduct. Record status, filing dates, and regulatory information shown in the Service originate from third parties and are not verified by us.
9. Intellectual property
We own the Service, including all software, models, designs, and the Miles name and marks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you send us may be used without restriction or obligation.
10. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost freight, cargo claims, detention, or lost data. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim, or [CAD $100] if you are on a free or early access plan.
12. Indemnity
You agree to indemnify and defend us against claims arising from your use of the Service, your operations, your regulatory obligations, the accuracy of information you provide, and any claim that a person you contacted through the Service did not consent to receive messages.
13. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if your use creates legal or security risk, or if we discontinue the Service. On termination your right to use the Service ends and we will make Customer Data available for export for [30] days before deletion.
14. Changes to these Terms
We may update these Terms. For material changes we will give notice by email or in the Service at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of [Province/State], [Country], without regard to conflict of laws rules. The courts located in [City, Province/State] have exclusive jurisdiction, and each party consents to that venue.
16. Contact
[Legal Entity Name], [registered address] · legal@hiremiles.com